The “Break it Down” Blog

T-Mobile Tops JD Power and Associates Customer Service Category

I think it’s important to know about the good a company does as well as the bad. There are a few companies out there that I have enjoyed my time with and T-Mobile is one of them. While I’ve never had a big enough problem to call in the help of their award-winning customer service, what [...]

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Sprint Direct Customer Service Hotline

Interesting… Laurence Hartje sends in news that Sprint has set up an exclusive hotline for The Consumerist readers that have a real legitimate problem with Sprint and have already tried going through the existing channels. The hotline connects customers directly to a CS department that knows what they are doing and can help out… very nice. [...]

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