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In a continued effort to continue sucking at everything except selling, Best Buy was slapped with a $54 million lawsuit after a DC woman Raelyn Campbell had her $1100 laptop lost during a routine warranty repair.
Best Buy’s original response to loosing her $1100 machine and all the data on it was “Here’s a $900 gift card” or, more specifically, “Go fuck yourself”.
After filing the lawsuit Best Buy responded by upping the offer to $2600, so that is awesome also considering the high likely hood that her identity will be stolen during this process.
I heard if a Best Buy deliver truck hits your family and kills them, they offer you a 25% discount on your next TV.
Best Buy FTW!
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February 13th, 2008 at 2:35 pm
This reminds me of this: http://blogs.wsj.com/law/2007/04/26/judge-sues-dry-cleaners-for-65-million/
February 13th, 2008 at 2:39 pm
Yea but in that case the dry cleaner didn’t have a reputation for fucking it’s customers constantly…
February 13th, 2008 at 2:40 pm
This reminds me of this: http://cnn.com
February 14th, 2008 at 10:55 am
Yet again another example of the greed of certain elements of the American People. Who tend to sue for million for petty things such as
Coffees’s too hot, too cold, crack in the pavement, cookie’s too soft, too hard…
March 18th, 2008 at 9:18 pm
The computer was actually stolen by a previous employee, and any data held within the device is null after accepted to service, unless a backup is paid for (i.e. an additional $99). I’ve visited this store, and it is really, really not the place to shop for your electronics. I’ve been an employee of Best Buy for almost 2 years now and our store would never get away with that sort of thing. Lucky for the woman suing that all her lawyer fees are being paid pro bono, otherwise she’d be up a creek really.
March 19th, 2008 at 7:43 am
zer0-kill,
Seems sort of harsh that they wouldn’t even cover the cost of the original machine though doesn’t it?
It’s like taking your car in to get repaired at the dealership, and one of their techs steals it and drives to Mexico, and the dealer offers you 10% off on your next purchase.
June 12th, 2008 at 9:33 am
I own a small company that rewards our top performers with expensive gifts such as HD wide screen TV, which I had bought at Best, Buy. I have purchased 22 TV’s in the last 2 years spending in excess of $40,000 with BB. I purchased the extended warrantees on the TV’s to ensure that my employee’s would have the enjoyment of the gift for at least 5 years. On May 29, 2008 one of my employees informed us that a TV which she received from us in October had dark lines going across the screen. I had my assistant call in a service repair ticket. Since that time no one at BB has been able to tell us the status of the repair. We call daily and all we get is the run-a-round. I spoke to their Customer Relations Department, Service Department managers, and all they tell me is it will be another 72 hours. THIS IS B.S. I will never spend one more penny at Best Buy. THEIR CUSTOMER SERVICE AND WARANTEES SUCK!!!!!
June 12th, 2008 at 10:48 am
Eddie,
First off let me say that is an awesome company policy, I’m sure reinvesting in your company like that creates a lot of happy workers. Secondly, I *wish* I were surprised by the bullshit run-around that you are getting from Best Buy, but it really seems to be business-as-usual.
The problem with big-box stores is that customer service is a cost-center, they hit the saturation point that good customer service can cost them 2-3x more than shit customer service but it won’t retain that many repeat customers. So when you compare the customers walking in the front door to the ones leaving due to poor customer service, it’s much more profitable for them to spend money on good Sunday fliers to get people in the door and buying, than it is to keep them long-term.
An unfortunate side-effect of publicly traded companies and profit margins I think… of course, buying expensive electronics from local dealers can be sometimes so expensive it’s not even worth it (such high markup). So it’s a trade-off either way I suppose.
June 27th, 2008 at 12:25 pm
I bought a $1600 Sony flat screen TV from Best Buy. Got it home and opened the box and it was broken. Best Buy refused to exchange it or give me my money back. They said call Sony. Sony said we don’t do anything about broken TV’s go to Best Buy. Finally after 2 days, someone at Best Buy corporate said they would exchange our TV and they said they’d give us 10% off for the trouble. What a relief….until they called back and said they could not exchange it as there was no proof that they did the damage.
So now, I’m stuck with a $1600 broken TV? Finally, after 4 days and several managers later. We did speak with someone who said they could exchange it for us. I did finally get my tv exchanged, but never got this 10% off and had to pay $70 to have it delivered. They did nothing to make up for the 4 days of major hassle. During this entire time, I had to bring the TV to them twice, listen to them say that we broke the TV, and that they would not have possibly sold a broken TV.
Do not buy anything from Best Buy, if you do, check the box before you walk out of the store.
June 27th, 2008 at 3:10 pm
Todd I’m sorry to hear you had such a nightmare of a problem… unfortunately I don’t think any 1 person is important enough for Best Buy to try and keep as a customer; the corporate culture that has been created over there by the board that directs the company is “Razor thing margins, means razor thin patience”… they would rather you blog angrily about your poor experience than spend the $100 to replace your TV for you.
In all reality, they probably spent thousands in salaries and customer service attention just to handle your one claim… but they would rather loose you as a customer than spend any money keeping you as a customer… I really don’t understand that, but it’s the way the company has been run for 10 years now and I think it’s made the investors rich, so they keep getting worse and worse