(Click to Rate!)
Loading ...
In a continued effort to continue sucking at everything except selling, Best Buy was slapped with a $54 million lawsuit after a DC woman Raelyn Campbell had her $1100 laptop lost during a routine warranty repair.
Best Buy’s original response to loosing her $1100 machine and all the data on it was “Here’s a $900 gift card” or, more specifically, “Go fuck yourself”.
After filing the lawsuit Best Buy responded by upping the offer to $2600, so that is awesome also considering the high likely hood that her identity will be stolen during this process.
I heard if a Best Buy deliver truck hits your family and kills them, they offer you a 25% discount on your next TV.
Best Buy FTW!
Loading ...
February 13th, 2008 at 2:35 pm
This reminds me of this: http://blogs.wsj.com/law/2007/04/26/judge-sues-dry-cleaners-for-65-million/
February 13th, 2008 at 2:39 pm
Yea but in that case the dry cleaner didn’t have a reputation for fucking it’s customers constantly…
February 13th, 2008 at 2:40 pm
This reminds me of this: http://cnn.com
February 14th, 2008 at 10:55 am
Yet again another example of the greed of certain elements of the American People. Who tend to sue for million for petty things such as
Coffees’s too hot, too cold, crack in the pavement, cookie’s too soft, too hard…
March 18th, 2008 at 9:18 pm
The computer was actually stolen by a previous employee, and any data held within the device is null after accepted to service, unless a backup is paid for (i.e. an additional $99). I’ve visited this store, and it is really, really not the place to shop for your electronics. I’ve been an employee of Best Buy for almost 2 years now and our store would never get away with that sort of thing. Lucky for the woman suing that all her lawyer fees are being paid pro bono, otherwise she’d be up a creek really.
March 19th, 2008 at 7:43 am
zer0-kill,
Seems sort of harsh that they wouldn’t even cover the cost of the original machine though doesn’t it?
It’s like taking your car in to get repaired at the dealership, and one of their techs steals it and drives to Mexico, and the dealer offers you 10% off on your next purchase.
June 12th, 2008 at 9:33 am
I own a small company that rewards our top performers with expensive gifts such as HD wide screen TV, which I had bought at Best, Buy. I have purchased 22 TV’s in the last 2 years spending in excess of $40,000 with BB. I purchased the extended warrantees on the TV’s to ensure that my employee’s would have the enjoyment of the gift for at least 5 years. On May 29, 2008 one of my employees informed us that a TV which she received from us in October had dark lines going across the screen. I had my assistant call in a service repair ticket. Since that time no one at BB has been able to tell us the status of the repair. We call daily and all we get is the run-a-round. I spoke to their Customer Relations Department, Service Department managers, and all they tell me is it will be another 72 hours. THIS IS B.S. I will never spend one more penny at Best Buy. THEIR CUSTOMER SERVICE AND WARANTEES SUCK!!!!!
June 12th, 2008 at 10:48 am
Eddie,
First off let me say that is an awesome company policy, I’m sure reinvesting in your company like that creates a lot of happy workers. Secondly, I *wish* I were surprised by the bullshit run-around that you are getting from Best Buy, but it really seems to be business-as-usual.
The problem with big-box stores is that customer service is a cost-center, they hit the saturation point that good customer service can cost them 2-3x more than shit customer service but it won’t retain that many repeat customers. So when you compare the customers walking in the front door to the ones leaving due to poor customer service, it’s much more profitable for them to spend money on good Sunday fliers to get people in the door and buying, than it is to keep them long-term.
An unfortunate side-effect of publicly traded companies and profit margins I think… of course, buying expensive electronics from local dealers can be sometimes so expensive it’s not even worth it (such high markup). So it’s a trade-off either way I suppose.
June 27th, 2008 at 12:25 pm
I bought a $1600 Sony flat screen TV from Best Buy. Got it home and opened the box and it was broken. Best Buy refused to exchange it or give me my money back. They said call Sony. Sony said we don’t do anything about broken TV’s go to Best Buy. Finally after 2 days, someone at Best Buy corporate said they would exchange our TV and they said they’d give us 10% off for the trouble. What a relief….until they called back and said they could not exchange it as there was no proof that they did the damage.
So now, I’m stuck with a $1600 broken TV? Finally, after 4 days and several managers later. We did speak with someone who said they could exchange it for us. I did finally get my tv exchanged, but never got this 10% off and had to pay $70 to have it delivered. They did nothing to make up for the 4 days of major hassle. During this entire time, I had to bring the TV to them twice, listen to them say that we broke the TV, and that they would not have possibly sold a broken TV.
Do not buy anything from Best Buy, if you do, check the box before you walk out of the store.
June 27th, 2008 at 3:10 pm
Todd I’m sorry to hear you had such a nightmare of a problem… unfortunately I don’t think any 1 person is important enough for Best Buy to try and keep as a customer; the corporate culture that has been created over there by the board that directs the company is “Razor thing margins, means razor thin patience”… they would rather you blog angrily about your poor experience than spend the $100 to replace your TV for you.
In all reality, they probably spent thousands in salaries and customer service attention just to handle your one claim… but they would rather loose you as a customer than spend any money keeping you as a customer… I really don’t understand that, but it’s the way the company has been run for 10 years now and I think it’s made the investors rich, so they keep getting worse and worse
September 13th, 2008 at 9:10 pm
Wow yes this was wrong of bestbuy, losing a computer? yes this happens every once in a while like 1 in a billion but bestbuy should of said sorry about this, pick any laptop out and we will replace it free of charge and here is another PSP on top of the laptop. instead of being an idiot… yes i am a geeksquad agent and i would of made sure this customer would of been taken care of. once again the person who said here is 900 was probably the store manager which doesnt have that much power to give a laptop away. if she would of called 888bestbuy they probally would of said here is the info and go get any laptop…
untraded employee’s are most of the caused problems at bestbuy
October 4th, 2008 at 6:50 am
dropped off my laptop monday 9/30/08 @ 10:05am (their time stamp) , informed geek squad cd doesn’t play anything , just spins .Get e-mail informing me that I’ve turned in my laptop and “thank you”. get E-mail today 10/4/08….thank you for turning in you laptop for repair waiting to ship it . WTF over , it sat in the store for 5 days so some GS empolyie can verify that the disk drive doesn’t disk or drive .
October 18th, 2008 at 9:19 pm
I once spent thousands of dollars at BB quite a few years ago when this one incident brought it all to a halt. I bought a music CD and it was the wrong artist which was my fault. I immediately came back and wanted to exchange it for the proper one which they stocked. Customer service said NO. I told them in the last year I have spend some $6000 (in 1984 money) at BB and I did not ever buy any music CDs from them. It was a honest mistake. They were not amused. I told them..here you can have this CD…and I left it there and I NEVER CAME BACK TO THEM. I buy from eBAY and at FRYS now.
If I need to check out something because I am interested I can fondle that item at BB but I wont buy there. Okay..tonite my wife needed a three wire RCA plug for VCR at school….I am in line and then some moron bypasses us on the pay line and NO sales person notices. Okay..I just left the store WITHOUT that item. I should heed my own advice from the previous experience..lol!@
October 19th, 2008 at 8:11 pm
Dion,
Thanks for sharing your experience at Best Buy. You aren’t alone, I refuse to shop there after some very similar incidents. I am not fond of Circuit City either.
I have been mostly shopping at Amazon, Costco and Newegg. Fortunately I haven’t needed much the-same-day, in which case I’d probably be at the mercy of BB or CC.
November 18th, 2008 at 3:48 pm
Honestly. Alot of the people who come here did something wrong and then try to blame it on someone else to get something for nothing.
imagine. if the laptop was 4 years old and 1100 in 2004. which would equate to a 399 laptop of today..
the biggest inconvenience was the fact that she did lose her personal information. Which i’m sure the 900$ gift card covered the new computer, and some other things to make that up to them.
They could have offered more but that 54mil would have done nothing but raise prices for other consumers. period.
rediculous that the country would even let someone sue for that.
November 25th, 2008 at 3:37 am
What happened to me inside the Melville NY store, was not a matter of misunderstanding the store policy. Frankly they could have charged me a 10% restocking fee, and I would have left satisfied. I have never been treated like I was treated at the Melville NY store by this young woman named Geriann, who I understand no longer works there. Simply because I stated to her “I will never buy anything at this store again”, she told me if I did not like it I could get the F*** out of HER STORE. Frankly I was shocked that she would dare speak to me like this and when I asked her what gave her the right to do this, she said that if customers say ONE BAD THING about her store she has the right to throw them out of the store. Then, she told me I HAD TO SPEAK to the stereo guy about my broken transmitter. I was so shocked by this that I did, and I was escorted to the area, escorted like I could not be trusted. Come to find out that the reason she did this was so she could get this guy to state that I had broken it myself, which I did not. The story that this woman Geriann concocted was amazing, I guess since she knew I was going to call Corporate Customer Service, she had to get a way to cover herself. Since that day, I have never bought anything at a best buy store. I would no longer feel compfortable shopping there. I shut down my credit card, and none of my friends have bought anything there either. From what I have seen on the internet, and from the amount of claims against Best Buy with the consumer protection agency and the better business bureau, I am not alone. Best buy reputation speaks for itself.
November 25th, 2008 at 7:39 am
JennyGirl,
Thanks for taking the time to share what happened; you are definitely not alone.
It’s not that Best Buy is a big corporation that makes it such a entirely useless store when it comes to customer services; even Wal-mart is a huge chain but it’s return policies are pretty forgiving. It’s the corporate culture at Best Buy that has trickled down from the top into the individual stores. The razor-thin margins, the “profit at any cost” mentality – that’s what has eroded that store into a shell-game for customers.
Not ever Best Buy is this way, some are run by legitimately intelligent people who enforce their own policy on the store as best they can… and then some are run by some really questionable human beings like the one you ran into and well… the results speak for itself.
I’ve taken my business to any other store besides Best Buy and Circuit City because of things like this (I’ve had my own personal – smaller experiences in the past and one day decided I didn’t need to keep patronizing a store like that).
During my time researching HDTVs on AVS, I was surprised by the number of people that were complaining about Best Buy not honoring extended warranties for repairs or blaming the customer for the problem so they didn’t have to “cover it” – especially with regard to the Sony Green Blob issue… as soon as an issue springs up that might cost the company money, guess what, it’s the customer’s fault and Best Buy shouldn’t have to cover it according to them… unless you know what you are talking about and push the issue, then suddenly they have the time to come out and take a look.
I don’t need shit like that to happen – I’ll patronize stores like Costco, Sam’s club, Amazon, etc. that will stand behind a policy.
December 3rd, 2008 at 8:26 pm
My husband and I just bought a TV from BB on Friday. We get it home on monday and get it hooked up and turned on and the screen is shattered in 2 places. My husband tried to take it back yesterday(Tuesday) and the lady was a bitch!! She told him that they couldn’t have damaged cause the box wasn’t messed up. And she was whispering to some other girl standing there. So then my mother in law, who doesn’t put up with peoples bs, took it in there today and they had the geek squad look at it and they said they couldn’t take it back cause there were ‘pressure points’ on the screen and that there were fingerprints on it. Well duh!! We had to get it out of the box!! We’re not giving up on it. Wish us luck!
December 3rd, 2008 at 8:56 pm
Amy,
That royally sucks. That is why I tend to sacrifice sometimes the best price or newest model just to shop at a store with a no-hassle return policy (Costco or Sam’s Club are good choices).
God I hope you get that thing returned or replaced… dropping $2k on a busted TV that you never got to use is insane.
December 16th, 2008 at 8:08 am
I purchased a Panasonic 53″ projection TV from Best Buy 5 years ago, and got a taste of how they conduct business. I have not shopped there since, and never will again.
I usually don’t purchase extended warranties, because in my area, there are authorized warranty repair centers for almost every manufacturer. In this case I bought the extended warranty because it included in-home repairs, and the size of the TV made it impractical to transport.
The first TV was delivered promptly, but the delivery crew dropped it down a hill, end over end, to my house. When they removed it from the box, and the screen had come out of the tracks and had fallen off. One of the delivery men downplayed the incident and tried to slide the screen back into the tracks and punching it with his fist to get it into the last few inches of track, leaving permanent white crease marks in the plastic screen. Needless to say, I told them I wasn’t going to pay over $1900 for a TV in this condition, and told them to take it back. I wrote down the serial number, to make sure they wouldn’t repackage the unit and re-deliver it back to me.
The second TV arrived without incident, but only a couple of weeks later, there was a “pop” from inside the TV and nothing worked. I called Best Buy and they promptly sent out a technician to examine the unit. I knew I was in trouble when the technician said “Uh oh”, when he was looking through the circuitry. He told me it was going to be a problem because on my model, the tuner, video, and audio circuits were integrated onto a single motherboard. Later versions of the same model had separate boards for each function, and he said he couldn’t be sure they’d even be able to obtain a first generation motherboard.
The song and dance begins.
I went to the Best Buy where I bought the TV, and they told me that, because I bought the extended warranty, the store has no responsibility and I would have to make all claims through corporate.
The claim process began smoothly enough. I was told by a woman in customer service that they would send a voucher for a brand-new TV, and that I should have it in about 3 days.
After waiting a week and not receiving my voucher, I called customer service again. I was told that there was no record of my case, and that I would have to do it over again. Again, I was told I would have a voucher in about 3 days. After another week, I still received no voucher.
Called customer service again, and again, they had no record of my case. Began the process again, and this time I got the representative’s service number so I could direct my queries directly to her. Never got my voucher. When I called her back, all she could tell me was “You’ll have it in about 3 days.” This went on for 3 long, aggravating months. This is NOT why you spend an additional $300 for an extended warranty.
During the 3-month runaround, I went between the store and corporate, but neither were willing to help. I was actually planning to picket the store and spoke to local police on how this could be done legally. As long as I stayed off their property, I was told it was ok.
I returned to the store to decide the best place to stage my protest. I went inside to try one last-ditch effort to either get my money back or get a new TV. I spoke to a salesperson and told him the whole story. I heard what I expected, that it’s not their problem, and that because I bought the extended warranty I’d have to go through corporate.
I’m usually a calm person, but this time I lost my temper. I again told the story, and made sure everyone in a 50′ range heard my disgust. At that point I didn’t care if they tried to have me arrested -I was just too disgusted with being lied to for so long. To my surprise, the salesperson told me to pick out a new TV, and it would be delivered to my home and the broken one would be picked up.
I worked out the cost with them and received a new TV in a few days, but it’ll never erase the anger and disgust Best Buy put me through. I never shopped at Best Buy since, have never bought another Panasonic product, and will never purchase another extended warranty from any store.
December 16th, 2008 at 2:18 pm
Jeff,
I’ve honestly not heard a customer-support story that bad before. Sony previously took the cake when it came to lying to customers about replacements and repairs, but it sounds like Best Buy trumped that — corporate-wide with a “screw you” policy and partner CS company.
I’m really glad to hear that in the end you put up a fight and got a replacement, but I agree 100% with your assessment of the company. I stopped shopping there about 10 or 12 years ago when these policies started to trickle in. It was slow at first — extra hassle when you tried to return a router, or some reason why you couldn’t return a hard drive… and it’s just devolved into this bullshit.
December 27th, 2008 at 3:55 pm
I was so angry after my third debacle with Best Buy today, that I googled “Best Buy Sucks,” guess how many hits there are? And yes, research shows that their current financial troubles can be directly related to their CEO’s laissez faire attitude toward customer satisfaction. After spending, as several folks above have, thousands of dollars ar this chain, I’m a nameless, faceless nobody. I gave Best Buy my money, they gave me a headache, rotten customer service, and products and/or delivery dates that were substandard.
For future pruchases, I’ll give my money to a retailer who cares if I’m satisfied or not. We still have options and consumer power people–exercise it! I’m glad to see people retelling their stories here and elsewhere, trust me, there’s a person at Best Buy whose sole job is to read and analzye these sort of posts. My story can be read here: http://workbench.cadenhead.org/news/1486/best-buy-worst-customer-service.
But I’d like to go further than just tell my own story. I want to encourage any consumer to think about who they give their money to. Target and Wall-Mart are far better options for many items you can get at Best Buy, as are TigerDirect or even Circuit City. I have dealt with customer service at each of these places with a far better result. Target in particular has amazing customer service. Returns are a breeze, and staff seems to be friendly and relaxed. And it’s not because they are being paid better–maybe they are being trained better? Maybe their corporate ethic just acknowledges that at least at this time, Americans have options as to where they buy.
I’m disappointed to read the snotty comments from current and former Best Buy employees at other sites, who complaining about complaints, and assert that customers are “too stupid” to figure out automated systems, or want money back for items they break. While I’m sure that is occasionally the case, these as well as legitamate customers, create their jobs.
These days there is a business model for these huge warehouse stores that we should really think about. Read how the CEO of Best Buy targets 20% of his customers as “devils,” and tells employees to focus on customers who don’t buy marked down products, etc.: http://www.sixwise.com/newsletters/05/03/01/the-unethical-but-mostly-legal-retail-shopping-tactics-of-devil-consumers.htm
For me, I’ll shop where my consumer power is respected, where I’m presumed to be an intelligent person who deserves to receive products and services that I paid for in the manner the store describes, and where I’m not considered disposable. I am fairly sure that the more consumers hear that they are likely to be tagged as “devil customers” by a mongo chain like Best Buy, the less likely they’ll be to support Best Buy’s succcuess (or lack thereof) by giving them their money!
January 9th, 2009 at 4:52 pm
Best Buy please go out of business!!!
Their customer service is the worst I have ever dealt with. They will lie to you and don’t even try to ask for a supervisor, they told me that they would call me back within 24 to 48 hours 2 weeks later no call.
I got a gift card for Christmas and made the mistake of ordering an Ipod online. I got to the store and they said that they did not have the one I ordered in stock. They had another one in stock so I said I would purchase that one. The customer service(they don’t know what that means) person said that my gift card had been charged for the Ipod that they didn’t have and would not be credited for 24 hours. This customer service idiot said I could just pay for it and use my gift card later. I left the store pretty mad and started calling 1-800 best buy – don’t ever waste your time they are complete idiots. I went to a different store hoping a manager could straighten this out Best Buy has cornered the market on incompetent people. This manager couldn’t understand what the problem was.
I never got an answer to the question why did they charge my gift card for something they did not have.
I HATE BEST BUY!!!!!
January 29th, 2009 at 10:54 am
I HATE IT when people use….. I spent this much money at your store. Who gives a crap about the money that you spent. NO ONE. I spent $6,000 who cares. People spend over 20 and 100 thousand… still….. who cares. Believe me I hate working retail and its because of the CUSTOMERS. Grow up and get over yourselves. Most customers are idiots and uneducated anyway. Ticks me off….. I spent this, and I spent that….. two words…. WHO CARES!!!!!!
January 29th, 2009 at 11:07 am
You should care, gpar. Without those customers you hate, you would have no livelihood. But clearly you can’t make that connection. Consumers have choices, and whenever I ever encounter anyone with your attidude, I’ll go elsewhere. Think it doesn’t hurt? Well then clearly you haven’t paid attention, have you? People have a choice, they don’t need to get battered and bad attitude and pay for it. It’s almost comical how your refrain is who cares, who cares … that’s precisely the point. WE CARE. Those of us with money.
Has it ever occurred to you that those customers you claim are idiots and uneducated (which feels pretty ironic considering your post), have worked retail? Has it ever occurred to you that bright, intelligent, informed people make purchases? I loved working retail … I did it for many years, and I was good at it. Because I treated people with courtesy, realized that they had a choice on where they could spend their money and that my paycheck relied on that choice. I suggest that YOU grow up and take a good look around you, because it is a very different world you’ll be living in for the next few years.
Your post is very representative of why retail in this country is floundering so badly.
January 30th, 2009 at 8:27 am
Pamela, I’m very sorry to tell you that I have no problem talking to customer and VERY GOOD AT IT! I dont show my attitude towards the studipity of our society. I’m not your slave even though customers treat us that way. You don’t know me at all, so stop assuming the way I AM!!! I do, however, know the majority of customers are all the same…. the customer is always right? Even when they try to rip companies off daily. So thanks for the reply. But bark up another tree. I don’t have time for it. And every customer has MONEY, we are just sick and tired of you throwing it in our face because you didnt get to return your product after you had it for 6 months and no reciept. So yeah, who cares how much you spend….. No one does! I know there are nice customers, but…. honestly its hard to find them on a daily basis. My post has nothing to do with this country in retail….. Look at our society, and the way people are treating each other!!!!!
January 30th, 2009 at 10:59 am
Clearly what I said hit a nerve with you–good, maybe you’ll learn something.
I can assume the way you are by your comment, and your overblown generalizations, and YOUR initial presumption that you know something about the commenters here, as well as all the customers in the world. It’s almost amusing to read your pretzel logic working against you in your comment and your reply! You rant about how I don’t know YOU (which I never claimed to, I merely claimed to presume something about the way you THINK you know customers based upon your post), and in the same breath have the gall to claim, “but I however know the majorities of customers are all the same.” How ludicrous. That’s claiming that the majority of all people are the same.
I suggest YOU go “bark up another tree,” I’m making plenty of good sense while you are drilling your post with exclamation marks, accusations, and generalizations that make absolutely no sense.
I think your words and your reply to me speak for themselves and I’m pretty confident that I’ve held my dignity while you’ve frothed and fumed a bunch of nonsense. This thread was the result of LOADS of people who have had bad experiences at Best Buy. This isn’t about your vendeta against all those folks out there “ripping off companies” (there’s so much debate that could go on about that, how about companies that rip off customers?). You exist in a world of black and white and sweeping generalizations, when this thread was very specific to an experience with a SPECIFIC retailer.
You went on and on about how you don’t care what customers think or how much money they spend, and YOUR JOB DEPENDS ON THEM. Then in your reply you back pedal and claim to be good at your job–I doubt it. Believe me, anyone with a brain who runs a company had better care plenty. All of our jobs depend on other people, retail or not. And here’s another newsflash for you, we all deal with difficult people–some just handle it better than others.
As for your final rant, I’m very hopeful about society, and every day at the non-profit I work for I see beautiful, kind-hearted gestures from one person to another. It was odd to see your final lament about how people treat each other, when you should re-read your original post just a little more carefully and see how you treated each and every poster here–and how you suggest you view your customers. Quite frankly I make no claims to knowing anything about you except for what you ranted about here, and judging from that, I hope to God I never do. I also hope I never encounter you in retail … you must be a real joy.
Incidentally, I’m not coming back here so you can have whatever fun you want, but I won’t subject myself to your wrath again.
January 31st, 2009 at 7:06 am
Wrath. Just really wanted to see what you would say. If I crossed your line, then I am sorry. I am good at my job. I really, truthfully, don’t let it show. It is something that I have to keep that way to keep my job. It’s a sad thing when you really try to help and encourage, but it goes along the waist side because people want more and more. How about a simple “thanks” every now and then. Sorry for the posts and that it bothered you. Its not nonsense, it’s a point of view. Lastly, I hope to GOD, you could actually be one of those customers that you speak of so positively, then if you do met me in the retail world…… you would never know.
February 27th, 2009 at 10:33 am
Ipurchased a tv 32” at BestBuy Monday afternoon, drove 1 mile, Smoothly,carefully opened the box, it was demolished, screen was popping out, LIKE IT WAS DROPPED OFF A BLDG. Tried to exchange it an hour later, they pretty much said NO, but thanks for your money! They suk. I call it stealing! I will tell everyone I know not to shop there and hope they go under cause obviously they are criminals who steal, lie and cheat.
February 27th, 2009 at 10:36 am
Go to consumer reports BestBuy does not have a good reputation and thats a fact. Now I realize why and agree. I hope they go under.
March 3rd, 2009 at 7:57 am
I’ve had a “No Best Buy” policy in my personal life for years. I don’t need to go into it, it’s personal decision.
However, to show the mindset of BB, in my opinion, I’ll relate something tht happened to me a few years ago relating to a corporate transaction.
I wound up inheriting a computer setup when I moved into the office full time at my job. I knew they had bought at BB, unfortunately, but that was the boss’s call, not mine. A few months into the gig the monitor goes black. Okay, they bought an extended warranty, so off to BB I go. Their geeks took it and told me they’d work on it and I would hear something in several days. Naturally this promptedme to ask how I was supposed to run the business with no monitor. Now comes the good part. The geek in charge said I shouldn’t mention it was being used like that as it would void the warranty. A warranty, I should mention, that was sold to and made out to “ABC Company”. Yes, sold to and made out to the company itself.
Being a savvy consumer, and one who puts up with no bs I involved a manager immediately. Naturally, you get the attempted runaround, the “we’re not set up to provide replacements”, etc. I did manage to get another monitor, by paying for it – with the proviso that they would restock/refund if my monitor was repaired or allow me to keep it if mine was totally broken. Received the guarantee in writing because I’m no fool and it proceeded exactly like to the end of the process.
Still, I had to ask the manager how a warranty could be voided by commercial use if it was sold to a commercial entity. Not surprised when all he could do was kind of stammer and provide no answer at all.
May 9th, 2009 at 1:09 pm
Can’t agree more that BB sucks! Had boycotted them for years, then broke down and boughttwo computers from them. Well, guess what?! They still suck. Avoid them, by all means.
June 26th, 2009 at 5:04 pm
Best Buy sucks not only because it SUCKS, but they are really expensive. Compare any product they carry with prices online and you will see you are getting seriously ripped off. Best Buy is the Worse Buy you can ever make. I’m surprised people are so stupid they still shop there, but I guess there need to be dumb people to profit from.
June 30th, 2009 at 3:02 am
Anytime I can say a few words again Best Buy is a good Day. They are nothing but a piece of shit.
July 18th, 2009 at 11:41 pm
Be very careful about best buy when they offer you free financing for a year, or a year and a half. I bought a camera for my wife, for 650 dollars. I was going to pay cash, but the sales guy told me why not use thier money. He said I could have the camera for 18 months free financing. Just pay up in 18 months the cost of the camera, and that was it. So, I said, why not. Well, heres why not. If you dont pay the miminmum payment each month, you default on the contract. After two months, they called me and said I was behind on my payments, and had a 118 dollar penalty that they wanted immediatly. Now here is the real catch, they never sent me a statement. I went to the store and told them that, and they said….prove it. How do you prove you never got a statement. I paid the camera off, with the penalty, however, I will never buy a thing from best buy again, and I hope after anyone who reads this, they dont either.
August 19th, 2009 at 7:44 pm
Best Buy is not the Best Buy. In fact, I think they should change there name. I don’t know whats happen to Best Buy over the last five years or so.
One thing I have notice they don’t carry a wide selection of software like they use too. Has anyone notice that some of there products are from dyenex? For example, things like ide cables, vga cables, wireless adapters etc? I have been going to the same store for years. Its sad that best buy is starting to really suck!
September 4th, 2009 at 7:04 am
With the decrease in price of acceptable laptops i tend to think of them as throw away items now and buy a new budget one every year!
September 7th, 2009 at 5:18 am
Hey Todd above to respond to you. I have nothing but problem after problem after problem with Best Buy. They suck. Their customer service sucks. So if you don’t get your way with them now. The best thing to do is put on trench coat, and take an aluminum bat into the store and go fucking bonkers on everthing and everybody. Last time they gave me shit I finally blew up and threatened to kick the managers ass, then I got what I wanted.
September 13th, 2009 at 9:49 am
It’s “losing,” not “loosing.” There are not two “o’s” in “lose.” “Loose” means ‘not tight,’ like a loose knot. “Lose” means to not win.
Also, “likely hood” is one word, not two.
And it’s “delivery truck” not “deliver truck.”
“Your” and “you’re”…oh, nevermind. I was on a roll. Nice blog, just polish up the writing a bit and you’re golden.
But yes, Best Buy sucks. I miss BestBuySucks.com.
September 14th, 2009 at 10:49 am
Eric,
I’d recommend not clicking any other stories on the site — I spell like I’m 8 1/2 and there is a high likely hood it could kill you.
On an interesting side-note, I didn’t know until last year that it was “Congratulations” and not “CongraDulations” (with a “D”).
I’m totally going to start wearing a helmet when I type
September 19th, 2009 at 4:27 pm
hahaha ok i agree that amount is nuts, but best buy is trash